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TERMS AND CONDITIONS

INTRODUCTION

You agree to use www.qa souq.com website (the “Website”) only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by QA SOUQ ONLINE, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of QA SOUQ ONLINE. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which QA SOUQ ONLINE may suffer) of any such breach.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE

You may be required to register with QA SOUQ ONLINE in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the username you request. Your username and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to QaSouq online including those set forth in these Terms & Conditions, QA SOUQ ONLINE reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders. We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on April 04, 2013, Terms and Conditions Agreement applies from this date onwards.

INTELLECTUAL PROPERTY

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of QA SOUQ ONLINE or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of QaSouq online and its suppliers and licensors expressly reserve all intellectual property rights in all Content. All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of QA SOUQ ONLINE or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of QaSouqonline . QaSouq online and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

PRICES

  • Base Currency: All fees and prices are in Qatar Riyal (QR)
  • ChangingofPrices. QaSouq online prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
  • Typographical Errors QA SOUQ ONLINE strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, QA SOUQ ONLINE shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
  • Additionally, all hyperlinks to other Web sites from QA SOUQ ONLINE are provided as resources to customers looking for additional information and/or professional opinion. QA SOUQ ONLINE does not assume responsibility for the claims and/or representations made on these or any other Web sites.

SHIPPING METHODS

  • All orders may require 24-48 hours processing time before shipping.
  • QA SOUQ ONLINE does not process orders during weekends.
  • No deliveries will be made on Fridays
  • QA SOUQ ONLINE does not guarantee same day shipping.
  • QA SOUQ ONLINE does not offer International shipping options at this time.
  • Exact delivery times cannot be guaranteed.
  • QA SOUQ ONLINE will NOT deal with or provide any services or products to OFAC sanctioned countries in accordance with the law of Qatar
  • This shipping method available only for Qatar but except some areas which is far from the city.

ORDERS

  • Placing An Order Placing an order can be done from the website, by telephone QA SOUQ ONLINE. Should you place an order from the website, you have to be sure that personal data is correct and updated. QA SOUQ ONLINE suggests the Customer to proof-read his/her form several times before validating an order. QA SOUQ ONLINE is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
  • ProcessingTime You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. QA SOUQ ONLINE does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
  • OrderAcceptancePolicy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. QA SOUQ ONLINE reserves the right at any time after receipt of your order to accept or decline your order for any reason. QA SOUQ ONLINE reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
  • OrderAcknowledgement QA SOUQ ONLINE will keep you informed of your order status via e-mail. All tracking information will be emailed to your QA SOUQ ONLINE ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.
  • Change Orders You may request a change to your order provided the order has not already been charged to your account. Please call us during QA SOUQ ONLINE’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
  • Cancel Orders You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during QA SOUQ ONLINE’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
  • Delivery/ShipmentPolicy Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
 

WARRANTY & RETURNS POLICY

Note – Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged but customer needs to raise a complaint in our website within 24hrs from the delivery date. No refund or exchange will be given if product has no issues like – damage or technical issues.

Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

  • Return for replacement or exchange within 7 days
  • Return for refund within 3 days
  • Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW-PRICE PRODUCTS STANDARD RETURN POLICY

  • Return for replacement within: No
  • Return for refund within: 24hrs
  • Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super Low-Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.
No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

  • Return for replacement within 7 days (must be UNOPENED, brand new condition)
  • Return for refund within 3 days (must be UNOPENED, brand new condition all product must be inside the box, customer must call QaSouq Online Customer Care team within 24 hours to register the compliant)
  • Restocking Fee: Yes
  • Warranty: As per mention on QaSouq.com web site

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!
Branded Mobiles phones/Smart phone warranty can be claimed from brand dealers or through QaSouq.com (TRA Products only) This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date, after 7 days there will charges for pick-up and delivery. For exchanging & service product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • In invoice not indicated warranty period
  • Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
  • Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
  • Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
  • Returned without original invoice
  • Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy
  • Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

TABLETS STANDARD RETURN POLICY

  • Return for replacement within: 7 days
  • Return for refund within: 3 days
  • Restocking Fee: Yes
  • Warranty: As Per Mention on QaSouq.com Web Site

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Tablets that are missing the manufacturer label containing model number and part number
  • Tablets that are missing the manufacturer warranty label
  • Tablets that were missing parts, box, headset or any other accessories from the original box
  • Returned without original invoice
  • Tablets which not satisfying manufacturer warranty policy
  • Tablets which is not satisfying Customer Satisfaction policy

LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

  • Return for replacement within: 7 days
  • Return for refund within: 3 days
  • Restocking Fee: Yes
  • Warranty: As per mention on QaSouq.com web site

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
Branded Laptops, Netbooks and Desktops warranty can be claimed from brand dealers or through QaSouq.com (TRA Products only)

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

  • Return for replacement with in: 7 days
  • Return for refund within: 3 days
  • Restocking Fee: Yes
  • Warranty: As per mention on QaSouq.com web site

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Cameras that are missing the manufacturer label containing model number and part number
  • Cameras that are missing the manufacturer warranty label
  • Cameras that were missing parts, box, headphones or any other accessories from the original box
  • Returned without original invoice
  • Cameras which not satisfying manufacturer warranty policy
  • Cameras which is not satisfying Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

  • Return for refund within: No
  • Return for replacement with in: No
  • Restocking Fee: No
  • Restocking Fee: No
  • Warranty: No

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

  • Return for refund within: No
  • Return for replacement with in: No
  • Restocking Fee: No
  • Warranty: No

This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

  • Return for refund within 3 days
  • Return for replacement within 7 days
  • Restocking Fee: No
  • Warranty: As per mention on QaSouq.com web site

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

 HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.

  • Health and Beauty products don’t cover under warranty/replacement/refund.

 

PAYMENT

QA SOUQ ONLINE currently offers COD (“Cash on Delivery”) payments However, Cash On Delivery option is only applicable within QATAR. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. QA SOUQ ONLINE or its associated partners and employees cannot be held responsible in such a scenario or circumstance. QA SOUQ ONLINE reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. QA SOUQ ONLINE also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

INVOICE

The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in QA SOUQ ONLINE data base.

SECURITY

QA SOUQ ONLINE will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at QA SOUQ ONLINE, please contact [email protected]

DISPUTES

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute. In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Doha International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Doha International Financial Centre in Doha, Qatar. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of QA SOUQ ONLINE to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and QA SOUQ ONLINE shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..

LIMITATIONS OF LIABILITY

IN ALL CIRCUMSTANCES QA SOUQ ONLINE ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. QA SOUQ ONLINESHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. QA SOUQ ONLINESHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT QA SOUQ ONLINE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to QA SOUQ ONLINE and QA SOUQ ONLINE shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

GOVERNING LAW

This User Agreement is governed by, and construed in accordance with, Qatar law. This clause will survive any expiry or cancellation of this User Agreement for any reason.. In case of any disputes the law applicable would be based on the Qatar Governing Law. QA SOUQ ONLINE will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of Qatar.

Pre Order

Pre-order is a service that lets you order a product before the official launch date.

  • Delivery: We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.
  • Payment: Payment must be made in advance to confirm your preorder. If for any reason you would like to cancel your order before shipment you must do so atleast 3 days before we dispatch your order. Invite Your Friends & Get QR 10 Vouchers for Everyone. For every person you invite, you will get QR 10 Voucher each. i.e, if you invite 7 of your friends to shop with us, you will get (7 x 10) QR 70 value points after they get their order delivered.

Voucher Terms & Conditions:

  • The Unique code is “One-Time-Use” & cannot be reused.
  • These Voucher points cannot be redeemed against cash.
  • The Voucher points can be used with QA SOUQ ONLINE only. They are not acceptable on any other online shopping website.
  • To avail this Voucher, you need to login to our website to create an account with us & the Voucher amount will be shown to you as “Reward Points”.
  • QR1 is equivalent to 100 Reward points. Hence, you & your friend will be awarded 1000 Reward points by QA SOUQ ONLINE.
  • Please note that you will get QR 10 Voucher only when your friend confirms the order with us & the order gets delivered to him.
  • Your friend will get QR 10 Voucher on their first order only.
  • Each time a friend invited by you receives their order; you will get reward points in your account.
  • These Voucher points are valid for 12 months only. These points are not redeemable after the 12 months period is over.
  • QA SOUQ ONLINE reserves the right to make changes or terminate this offer any time they require without any prior notice.
  • Any misconduct or misuse or fakeness observed by us will not be entertained & hence QA SOUQ ONLINE will take action against it either by deleting their account permanently or by taking their reward points back.

QA SOUQ ONLINE Quiz Contest. Terms & Conditions:

  • You can participate in QA SOUQ ONLINE Quiz contest only through facebook. You need to like QA SOUQ ONLINE& QaSouq Facebook Page. Every time a quiz question is posted, you will get 48 hours to answer that question. Please do not forget to provide your contact no. with your answer. Failing which can reduce your chances to win. At the end of 48 hours, comments with correct answer & contact no. will be shortlisted & the winner will be chosen randomly with a lucky draw. The winner will be notified on call & will be awarded with QR30 Gift Voucher redeemable only on online purchase with QA SOUQ ONLINE. The Unique code of the Gift Voucher will be sent through SMS, which he/she can use to at the “checkout” section. This Voucher cannot be redeemed against cash.

The Voucher points can be used with QA SOUQ ONLINE only.

  • This Voucher is “One-Time-Use” & is non-transferable. Hence, any other mobile no. cannot be registered to use this Voucher. Please note that you need to register your account with the same mobile no. you mentioned at the time of the quiz. The Coupon Code will be sent to you on that no. only. These Voucher are valid for 12 months only. These Voucher are not redeemable after the 12 months period is over. QA SOUQ ONLINE reserves the right to make changes or terminate this offer at any time they require without any prior notice. Any misconduct or misuse or fakeness observed by us will not be entertained & hence QA SOUQ ONLINE will take action against it either by deleting their account permanently from QA SOUQ ONLINE website or by taking their reward points back.

QA SOUQ ONLINE Midnight Deal. Terms & Conditions:

  • QA SOUQ ONLINE Midnight Deal is valid from 11:30pm to 1:30am every day. The discounted amount will be applicable during this time-span only. QA SOUQ ONLINE is entitled to modify or terminate this offer at any time without prior notice. Customers can order midnight deal products only through QA SOUQ ONLINE website.

QA SOUQ ONLINE Refund Voucher. Terms & Conditions:

  • This is a Time-Bound Voucher & should be used within that time-period only. The Customer will not be entertained after the completion of that time span. This Voucher can be redeemed only on online purchase with www.QA SOUQ ONLINE. The customers need to create an account on QA SOUQ ONLINE& shop online with us to redeem this Voucher. Use the Voucher Code at the “Checkout” Section to get your Voucher Amount deducted from your Cart Account. If the customer fails to enter this Voucher Code, the amount will not be deducted from his/ her Cart amount. The Cart amount should be equal or more than the Refund Voucher. QA SOUQ ONLINE

Discount Voucher. Terms & Conditions:

  • The customer will be entitled to QA SOUQ ONLINE Discount Voucher only if you shop for QR 100/- or above.
  • QA SOUQ ONLINE Discount Voucher can claim only through website.
  • QA SOUQ ONLINE Discount voucher Not Valid on “Offer Products”.
  • You are Not entitled to avail this “Discount Voucher” with any other Discounts/ Offers e.i. “Deal of the Day”, “Cost-to-Cost”, “Free Shipping”, “Half Price Sale”, “Friday Offer” etc.
  • This is a Non-Transferable & Non-Encashable Voucher. Hence, you are entitled to purchase goods worth QR 100/- for Free from www.QA SOUQ ONLINE only. We Do Not Refund money against this Voucher.
  • This is a One-Time-Use Voucher & once used, the product cannot be returned. The customer can only exchange their products of the same value or above.
  • This Voucher amount cannot be transferred to QA SOUQ ONLINE Account or any other Bank/ Online Payment Accounts (PayPal, Citrus Wallet, Shopify etc.)
  • QA SOUQ ONLINE reserves the right at all times to discontinue or modify any of our Terms & Conditions we deem necessary or desirable. Such changes may include, among other things, the adding of certain fees/ charges or any other terms of using this Voucher.

Qatar Exchange Vouchers Terms & Conditions:

  • Discount vouchers are applicable only for online purchases. To redeem a discount voucher customer must sign up via the web address (www.QA SOUQ ONLINE) when placing order online.
  • Discount vouchers will be applicable only for a minimum purchase of QR 100 for normal category products and QR 200 for products on offer category.
  • Voucher will be having a Validity of 3 months. Use of code after expiry will be considered invalid.
  • Customer cannot club any Discount Voucher with any other offers, discounts or coupons.
  • Discount Vouchers can only be used for one transaction.
  • Discount vouchers is valid only for purchase made through our website.
  • To redeem voucher, one should successfully complete login procedure.
  • Discount Vouchers cannot be redeemed as physical cash redemption.
  • Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers.

Item(s) can be returned under the following conditions

    • If the customer has received the wrong item(s).
    • The item(s) received are not in the same condition as described on the website.
    • If the item(s) are damaged more / in different ways than what is described in the refurbished terms.

Item(s) can only be returned within THE SAME DAY of delivery. Item(s) should be unused. Item(s) should be in their original packaging. Item(s) should be with all the accessories (if any) inside the box.

Non-Returnable Item(s)

  • Products that have been used or damaged by the buyer or are not in the same condition as the buyer received them.
  • Products with tampered or missing serial numbers.

What is Refurbished?

  • QA SOUQ ONLINE refurbished products is best option for your needs and in budget.
  • Refurbished products are in better condition than second-hand items.
  • All our refurbished products go through a rigorous quality check process to ensure all problems are fixed.
  • A team of professional’s test and restore them to perfect working condition.
  • A refurbished product comes with little to no-sign of external damage.
  • For ease your mind we provide 1-monthQA SOUQ ONLINE warranty.
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